bgb999 Privacy Policy

Introduction

Section 1 — About This Policy

bgb999 ("we", "us", "platform") is an online gaming platform in Bangladesh. When you register on bgb999, log in, or use any of our services, you agree to the terms of this privacy policy.

The purpose of this privacy policy is to inform you about what kind of personal information we collect, why we collect it, how we store it, and under what circumstances we share it with third parties. We believe that transparency about data is the most effective way to earn your trust.

The bgb999 platform is only for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our services, the relevant account and all associated data will be deleted immediately.

Data Collection

Section 2 — What Information We Collect

bgb999 collects the following types of information to provide services and ensure security:

2.1 — Identity Information

During registration, you provide the following information:

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, Upay transactions)
• Bank account details (if bank transfer is used)

2.2 — Transaction Information

Records of your financial transactions are stored securely, including:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
• Game play history and betting details
• Bonus and promotion claim records

2.3 — Technical Information

When you visit our website, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Duration of site visits and list of pages viewed
• Referral source (where you came from before reaching our site)

2.4 — Cookies and Similar Technologies

bgb999 uses cookies and similar tracking technologies to improve your browsing experience and ensure the site functions properly. You can manage cookies through your browser settings, but disabling cookies may cause some site features to not work correctly.

Data Use

Section 3 — Purpose of Data Use

We use the information we collect for the following legitimate purposes:

Data Disclosure

Section 4 — Sharing Data with Third Parties

bgb999 never sells your personal information or discloses it for commercial purposes without permission. However, data may be shared in the following limited circumstances:

4.1 — Payment processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your transactions. These organizations follow their own privacy policies and use the information solely for processing transactions.

4.2 — Technology and software partners

Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) may access technical data to operate the platform. This information is kept to a minimum and used solely for the purpose of providing services.

4.3 — Legal requirements

Under legal obligations, information may be disclosed in the following circumstances:

• Upon a valid court order or formal request from a government authority
• In cases involving money laundering or fraud investigations
• When necessary to protect the rights and property of bgb999 or other users

4.4 — Business transfers

If bgb999's business undergoes a merger, acquisition, or sale of assets, user data may be transferred. In such cases, we will notify you in advance.

Data Security

Section 5 — Data Security Measures

bgb999 uses industry-standard security technologies to protect your personal information. Our main security measures are:

• SSL Encryption: Our entire website is protected by SSL/TLS encryption, which keeps your information safe from third parties during transmission.
• Secure data storage: Your information is stored on encrypted servers and can only be accessed by authorized staff as needed.
• Two-step verification: Two-factor authentication is used to provide an extra layer of security for your account.
• Regular security audits: Our systems go through regular security reviews so that any vulnerabilities can be identified and resolved quickly.
• Access control: Following the principle of least privilege, only the staff who need it can access specific data.
• Password hashing: Your password is never stored directly — it is kept in an irreversible hashed form.

Please note, however, that no guarantee can be made that data transmission over the internet is completely secure. We work to provide the highest level of protection, but you are also responsible for keeping your account password confidential.

Data Retention

Section 6 — Data Retention Period

bgb999 retains your personal information only for as long as necessary to fulfill the relevant purpose or as required by legal obligations.

• Active accounts: Information is retained for as long as your account remains active.
• Closed accounts: After an account is closed, financial transaction and identity-related information may be retained for a period determined by applicable law.
• Marketing data: Marketing communications will be stopped immediately once you withdraw your consent.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after a set period.

After the specified period, your information is securely deleted or permanently anonymised.

Your Rights

Section 7 — User Data Rights

As a bgb999 user, you have the following rights over your personal information:

7.1 — Right to access your data

If you want to know what information we hold about you, contact us. We will provide you with a detailed report within 30 days.

7.2 — Right to correct your data

If any of your information is incorrect, you can request a correction. We will make the necessary changes as quickly as possible.

7.3 — Right to delete your data

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 — Right to object to processing

You can object to your information being used for marketing purposes. After your objection, we will stop the relevant communications immediately.

7.5 — Right to data portability

You can request your information in a standard, machine-readable format.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.

Marketing Communications

Section 8 — Marketing and Communications Policy

You can give consent to receive promotional communications from bgb999 at the time of registration or at any time afterward. We may send the following types of communications:

• Information about new bonuses and promotions
• Announcements about new games and feature launches
• VIP program updates and special benefits
• Important platform changes or updates
• Information and support related to responsible gaming

At any time, you can stop these communications by clicking the unsubscribe link at the bottom of a marketing email or by contacting us directly. However, we are not able to stop sending important security messages related to your account.

Minor Protection

Section 9 — Protection of Minors' Data

bgb999 is only for individuals aged 21 and above. We do not knowingly collect or process data from minors.

We verify age at the time of registration. If it is later found that a user registered while under the age of 21, then:

• The relevant account will be suspended and closed immediately
• All collected data will be securely deleted
• Any financial transactions will be cancelled and refunded

If you know that a minor is using bgb999, please notify us immediately at [email protected].

Policy Changes

Section 10 — Privacy Policy Updates

bgb999 may update this privacy policy from time to time. If changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Send you an email notification for significant changes
• Notify you about the changes when you log in to the platform

Continued use of the platform after any update will indicate that you have accepted the new policy. Therefore, it is recommended that you review this page regularly.